Frequently Asked Questions
What makes The Strange Goods puzzles unique?
Our puzzles are handcrafted from premium MDF wood, designed to be eco-friendly, durable, and visually striking. Each puzzle is both an engaging activity and a timeless piece of decor.
Do the puzzles come pre-assembled?
No, our puzzles come as DIY kits. Each set includes laser-cut wooden pieces that you assemble yourself for a fun and rewarding hands-on experience.
Are the puzzles suitable for children?
Yes! Our puzzles are safe for children above 6–8 years (with adult supervision recommended for younger kids). They make excellent educational toys that encourage focus, creativity, and problem-solving.
Do I need any tools or glue to assemble the puzzles?
No tools or glue are required. All pieces are precisely cut to fit together easily, making the assembly process smooth and enjoyable.
How long does it take to assemble a puzzle?
Assembly time depends on the design. Smaller models may take 30–45 minutes, while larger or more detailed puzzles may take 2–3 hours.
Can I personalize or gift-wrap a puzzle?
Yes! We offer personalization options on selected products and can provide gift-ready packaging, making them perfect for birthdays, anniversaries, and special occasions.
Do you ship across India?
Absolutely. We deliver pan-India with reliable shipping partners. Delivery timelines may vary between 5-7 business days depending on your location.
What if a piece is missing or damaged?
Don’t worry—we’ll replace missing or damaged pieces of our puzzles. Just reach out to our support team with your order details.
What is our return and exchange policy?
We have a flexible return and exchange policy. If you are not satisfied with your purchase, please review our Return and Refund Policy page on our website for detailed information.
How can I reach customer support?
You can contact our customer support team via email at contact@thestrangegoods.com We also provide WhatsApp support at +918902938135.